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Housekeeping Supervisor

Company Name:
Destination Hotels & Resorts
Housekeeping Supervisor
Property Doubletree Hotel Boston-Bedford Glen
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction The Doubletree Hotel Boston-Bedford Glen, nestled on 24 wooded acres only 18 miles northwest of Downtown Boston just off the crossroads of I-95 and Route 3, is centrally located by the Middlesex towns of Bedford, Burlington, and Billerica. Our contemporary, boutique hotel is the perfect suburban retreat for leisure or business travel, and is ideally suited for business conferences or gala social events. Boston's Logan International Airport (BOS) is less than 40 minutes away, and we offer complimentary car service within a five-mile radius of the hotel.
Job Description
JOB OVERVIEW
Supervise, train and inspect the performance of assigned Housekeeping staff ensuring that all procedures are completed to the hotel's standards.Assist where necessary to ensure optimum service to guests.
ESSENTIAL JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.Use equipment only as intended.
Anticipate internal/external guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive internal/external guest relations at all times.
Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP s, special events and knowledge of job responsibility of staff.
Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees.
Document call offs and replace for any shift.
Coordinate breaks for assigned staff.
Prepare and distribute assignment sheets to assigned staff and review priorities.
Assign designated keys, radios and beepers to assigned staff.Maintain accurate record of such and ensure security of keys.
Communicate additions or changes to the assignment sheets as they arise throughout the shift.
Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area.
Check all staff for proper work attire/grooming.
Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems.Instruct designated personnel to correct deficiencies.
Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists.Directly contact respective personnel and relay any deficiencies to be corrected.
Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs.
Accommodate internal/external guest requests for items or additional supplies expediently and courteously.Follow up on delivery and return of all such items.
Conduct training of staff as assigned.
Provide feedback on staff performance to manager.Report disciplinary problems to manager and participate in the counseling of employees.
Document pertinent information in department log book.
Properly clock out staff making any adjustments needed.
Complete all paperwork and closing duties before leaving.Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
Other duties as assigned.
Required Qualifications
Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
Fluency in English both verbal and non-verbal. Provide legible communication.
Compute mathematical calculations.
Ability to work weekends and holidays
Start time must be flexibleAbility to:
perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgment.
follow directions thoroughly.
understand guest s service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent hotel data.
ascertain departmental training needs and provide such training.
direct performance of staff and follow up with corrections when needed.
input and access information in the property management system/computers.
Preferred Qualifications
City Bedford
State Massachusetts
Job Type Full Time
Type of Position Hourly Position

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