Program Support Assistant (OA)
Responds to verbal or written inquiries; Protects the information in the patient system; Receives calls, greets visitors, and directs to staff members; Determines legal entitlement and eligibility for the Community Care program in order to readily answer when asked by Veteran or Vendor; Reviews all claims for completeness and quality and for timely notification to the claimant after receipt of the claim if incomplete; and Responsible for the retrieval of documentation received via mail or fax, scanning and linking it to the appropriate consult. Work Schedule:
Monday-Friday, 07:
00 am to 03:
30 pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant (OA)/PD518-02667-0 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required This is a Bargaining Unit position. To qualify for this position, applicants must meet all requirements within 15 days of the closing date of this announcement, 08/21/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 05 position you must have served 52 weeks at the GS 04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS 04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Sorts claims received and maintains a log of claims sent out for processing; determines supplies needed, submitting supply requests, receiving and storing supplies; receives calls, greets visitors, and directs to staff members; protects the information in the patient system; and responds to verbal or written inquiries. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. Please note only education in excess of 60 semester hours is creditable. You will be rated on the following Competencies for this position:
Plan and organize workWithout more than normal supervisionWork as Member of Team Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is primarily sedentary, but will consist of some standing, walking, carrying light objects such as letters, files, reports of procedures, reports of operations, lab results, entering data, sitting/standing. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completing work within monthly deadlines and processing time limits. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday-Friday, 07:
00 am to 03:
30 pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant (OA)/PD518-02667-0 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required This is a Bargaining Unit position. To qualify for this position, applicants must meet all requirements within 15 days of the closing date of this announcement, 08/21/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 05 position you must have served 52 weeks at the GS 04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS 04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Sorts claims received and maintains a log of claims sent out for processing; determines supplies needed, submitting supply requests, receiving and storing supplies; receives calls, greets visitors, and directs to staff members; protects the information in the patient system; and responds to verbal or written inquiries. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. Please note only education in excess of 60 semester hours is creditable. You will be rated on the following Competencies for this position:
Plan and organize workWithout more than normal supervisionWork as Member of Team Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is primarily sedentary, but will consist of some standing, walking, carrying light objects such as letters, files, reports of procedures, reports of operations, lab results, entering data, sitting/standing. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completing work within monthly deadlines and processing time limits. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$38,879 to $50,545 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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