PROGRAM SUPPORT ASSISTANT (OA)
Duties and responsibilities include:
Preforms triages calls, received from families and representatives; Initiates resolution of problems arising between Veterans and physicians due to delayed, partial or non-payment of claims; Retrieves voicemails left after hours and returns calls or forwards to the appropriate staff and answering the customer service line in a timely manner; Receives calls, greets visitors, and directs to staff members only those contacts needing attention or action; Responds to technical requests for information; Receives and reviews all mail incoming and outgoing for the service. Sorts claims received and packages them for distribution to their appropriate programs for processing; Ensures section managers are made aware of any items which may require immediate attention; Responsibilities for reviewing all claims for completeness and quality and for timely notification to the claimant after receipt of the claim if incomplete; Performs other duties as assigned. Work Schedule:
Monday - Friday - 7:
00 a.m. - 3:
30 p.m. Recruitment & Relocation Incentives:
Not authorized Financial Disclosure Report:
Not Required TYPING PROFICIENCY:
This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute. Qualification Requirements:
To apply for this position, you must have the following
Qualifications:
GS-5:
Applicants must in the one (1) year of specialized experience equivalent to at least next lower grade level of a GS 4 in the federal service that equipped you with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to this Program Assistant position to be filled. Preforms triages calls, received from families and representatives. Initiates resolution of problems arising between Veterans and physicians due to delayed, partial or non-payment of claims. Retrieves voicemails left after hours and returns calls or forwards to the appropriate staff and answering the customer service line in a timely manner. Receives calls, greets visitors, and directs to staff members only those contacts needing attention or action. Responds to technical requests for information; Ensures section managers are made aware of any items which may require immediate attention. Responsibilities for reviewing all claims for completeness and quality and for timely notification to the claimant after receipt of the claim if incomplete. EDUCATION:
You must have successfully completed 4 years of education above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (TRANSCRIPTS REQUIRED - If you do not submit a copy of your transcript, your application may not be processed.) -OR- COMBINATION:
You must have an equivalent combination of successfully possess equivalent combinations of experience and education as described above to fully meet the requirements of this position. You will be rated on the following Competencies as part of the assessment questionnaire for this position:
Attention to DetailCommunicationDatabase Administration IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Preforms triages calls, received from families and representatives; Initiates resolution of problems arising between Veterans and physicians due to delayed, partial or non-payment of claims; Retrieves voicemails left after hours and returns calls or forwards to the appropriate staff and answering the customer service line in a timely manner; Receives calls, greets visitors, and directs to staff members only those contacts needing attention or action; Responds to technical requests for information; Receives and reviews all mail incoming and outgoing for the service. Sorts claims received and packages them for distribution to their appropriate programs for processing; Ensures section managers are made aware of any items which may require immediate attention; Responsibilities for reviewing all claims for completeness and quality and for timely notification to the claimant after receipt of the claim if incomplete; Performs other duties as assigned. Work Schedule:
Monday - Friday - 7:
00 a.m. - 3:
30 p.m. Recruitment & Relocation Incentives:
Not authorized Financial Disclosure Report:
Not Required TYPING PROFICIENCY:
This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute. Qualification Requirements:
To apply for this position, you must have the following
Qualifications:
GS-5:
Applicants must in the one (1) year of specialized experience equivalent to at least next lower grade level of a GS 4 in the federal service that equipped you with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to this Program Assistant position to be filled. Preforms triages calls, received from families and representatives. Initiates resolution of problems arising between Veterans and physicians due to delayed, partial or non-payment of claims. Retrieves voicemails left after hours and returns calls or forwards to the appropriate staff and answering the customer service line in a timely manner. Receives calls, greets visitors, and directs to staff members only those contacts needing attention or action. Responds to technical requests for information; Ensures section managers are made aware of any items which may require immediate attention. Responsibilities for reviewing all claims for completeness and quality and for timely notification to the claimant after receipt of the claim if incomplete. EDUCATION:
You must have successfully completed 4 years of education above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (TRANSCRIPTS REQUIRED - If you do not submit a copy of your transcript, your application may not be processed.) -OR- COMBINATION:
You must have an equivalent combination of successfully possess equivalent combinations of experience and education as described above to fully meet the requirements of this position. You will be rated on the following Competencies as part of the assessment questionnaire for this position:
Attention to DetailCommunicationDatabase Administration IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$38,879 to $50,545 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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