Medical Support Assistant
Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data Into or from electronic medical records, scheduling systems and/or reports. Timekeeping Knowledge of basic medical terminology Ability to make appointments in a clinical setting Ability to work independently In the accomplishment of a wide variety of duties, including setting priorities and coordinating work Ability to communicate effectively and professionally with employees at varying grade levels Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. Employee strives to meet the needs of customers while supporting VA missions. Communicates and treats customers in a courteous, tactful, and respectful manner. Provides the customer consistent information according to established policies and procedures. Handles conflict and problems relating to the customer in a constructive and appropriate manner. Provides care and/or services appropriate to the age of the patients being served, and which is appropriate to the cognitive; emotional, and chronological maturation of the patient. Assesses data reflective of the patient's status and interpret the information needed to Identify each patient's requirements relative to their age-specific needs and to provide care needed as described in the services' Policies and procedures. Takes into consideration age-related differences of the various veteran populations with this institution. The incumbent must demonstrate the knowledge of the changes associated with aging and posses the ability to provide care/support based upon age related factors, Ensures staff receives training in these categories, Sensitivity to the special needs of all patients In respect to age, developmental requirements, and culturally related factors must be consistently achieved Work Schedule:
Typically Monday thru Friday, 7:
30am to 4:
00pm. Schedule will be determined by supervisor based on needs of the facility. The New England VA Medical Centers are acute care facilities operating 24 hours a day 7 days a week. While most tours of duty are scheduled during the day, the possibility of working evenings, nights and weekends to exist. Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience:
Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable GS-5 MSA (Full Performance Level) Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:
scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).(c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. Knowledge of basic medical terminology. Ability to make appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work. Ability to communicate effectively and professionally with employees at varying grade levels. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). References:
VA Handbook 5005/117, Part II Appendix G45. The full performance level of this vacancy is GS-05. Physical Requirements:
This is primarily a sedentary position, but the work requires some walking, bending, stooping and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines.
Estimated Salary: $20 to $28 per hour based on qualifications.
Typically Monday thru Friday, 7:
30am to 4:
00pm. Schedule will be determined by supervisor based on needs of the facility. The New England VA Medical Centers are acute care facilities operating 24 hours a day 7 days a week. While most tours of duty are scheduled during the day, the possibility of working evenings, nights and weekends to exist. Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience:
Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable GS-5 MSA (Full Performance Level) Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:
scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).(c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. Knowledge of basic medical terminology. Ability to make appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work. Ability to communicate effectively and professionally with employees at varying grade levels. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). References:
VA Handbook 5005/117, Part II Appendix G45. The full performance level of this vacancy is GS-05. Physical Requirements:
This is primarily a sedentary position, but the work requires some walking, bending, stooping and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines.
- Department:
0679 Medical Support Assistance - Salary Range:
$38,879 to $50,545 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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